RESTAURANT TRAINING VIDEOS

Leaders in restaurant training video production...

It’s no easy task to run a successful restaurant. It requires all of your employees to be on the same page at all times, clear communication, and a FOH and BOH staff who are up to date on all of your company’s policies. Achieving these goals will ensure that customers are provided the type of experience that will soon convert them into regulars.

At the heart of this success is a well trained staff kept to the highest standards. Customer service, food handling, as well as specific roles and tasks, are all aspects of a restaurant that need to be taught to incoming staff. Traditionally, these training sessions are done during orientation of new staff by an experienced employee or a manager. Though these methods have proven to be sufficient, there are certain parts of training that can be overlooked during the more conventional methods. Restaurant training videos can be used as an addition to employee orientation that is able to convey information in a more efficient manner.

The importance of properly training employees

A large part of FOH practices involve great customer service, with the end goal of leaving people with a “wow” impression, thereby increasing the chance that they will visit again. Servers, bartenders and hosts are responsible for most -if not all- customer service and can make or break a restaurant’s reputation.

It is important that each employee understand the intricacies of their role at your restaurant, as well as how to handle issues such as customer complaints, quality control, properly ordering inventory, food and drink specs, how your expo is run and so on. Having a standardized training program in place ensures that your new hires are prepared for any situation, resulting in fewer incidents which may lead to negative feedback.

Restaurant training videos can also be advantageous to corporate chains. This will help standardize training at multiple locations, to ensure guests experience the same levels of service at all of your locales. In addition to making certain the customer is well taken care of, restaurant training videos help reduce waste by properly outlining each of your menu items’ and drinks’ exact specs, reducing costs greatly over time.

Continuity of training

In addition to a consistency in service, restaurant management training videos help guarantee that different locations will be held to the same standards, ensuring all management teams are on the same page. Employees at each location will receive the same model of leadership from their management team which may result in lower turnover rates thereby saving the company money. Restaurant training videos can also provide training in a timely manner for seasonal employees. A fast food training video, for example, would allow a fast food restaurant to train seasonal employees quickly without overbearing them with information they do not need.

Quality control

Wondering why that beetroot salad doesn’t look quite right? How come this tenderloin is so much bigger than the last one that went out?

While a certain level of creativity among your staff can sometimes yield excellent results, it more often than not opens the door to several potential customer complaints. Outlining exact recipes through the use of restaurant training videos will eliminate inconsistencies in how your menu items- both food and drink- go out. This will in turn, shorten prep time, and greatly reduce your food waste and beverage spillage at the end of the week.

Improved sales

How is it that certain employees always seem to have bigger reads than others? When you go through the list of items sold at the end of the night, the same servers always seem to sell more high end food items, and always get the guest to buy that nice bottle of red.

Up-selling is no accident, and neither are big reads. A restaurant service training video can help capture the techniques being used by your best sellers.

Versatility of videos

This specificity can also help improve customer service, a host/hostess or a server can use a restaurant service training video that highlights how to best approach a table based on the environment the customers have created. Whether the videos are being used to train servers on how best to greet their table or teaching all employees food handler safety, they make an excellent addition to the traditional orientation and training procedures. This allows for endless possibilities with regards to how a company or owner may want to use restaurant training videos simply by being as specific or as general as seen fit.

Make your restaurant training video with us...

Our training video company has been producing quality, result driving video content for over 15 years, and have worked with some of the largest brands on the planet, such as Gerber, Apple and Gatorade.

We’ve travelled across the globe, and produced over 1000 videos, giving us unique industry insight. This allows us to work efficiently, enabling us to deliver your video in no time at all.

Once we are done shooting, our training video company can bring the editing to you. Not only does this mean you will have a say in the process every step of the way, it also means that Reel Vision Studios cuts back on time needed to go back and forth with questions and concerns. Your restaurant service training video will be done quickly and exactly the way you want it.